Privacy Policy

Jerome Cleaning ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit jeromecleaning.com, request a quote, book a service, contact us, or pay a deposit.

1. Information We Collect

• Contact information: name, email, phone number, and service address you submit through our contact, quote, registration, or booking forms.
• Booking details: service type, preferred date and time, and any special instructions.
• Payment information: processed securely by Square. We do not store your full card number on our servers.
• Account credentials: if you create an account, we store your email and a securely hashed password.
• Website usage data: pages visited, browser type, IP-derived approximate location, and similar analytics collected via Google Analytics.

2. How We Use Your Information

• Schedule and deliver the cleaning services you request.
• Process deposits and payments through Square.
• Send booking confirmations, reminders, and follow-up communications by email (and SMS, if you have opted in).
• Respond to your inquiries submitted through our contact form.
• Improve our website, services, and customer experience.

3. Third-Party Services

We use trusted third-party providers to operate our website and business. Each has its own privacy policy:

• Square — payment processing.
• HubSpot — customer relationship management and contact form processing.
• IONOS — email delivery (SMTP) for booking and contact notifications.
• Google Analytics — anonymous website usage analytics.
• Newo.ai — on-site chat widget.

4. Cookies and Tracking

Our website uses cookies and similar technologies to keep you signed in, remember your preferences, and measure site performance. You can disable cookies in your browser settings, although some features (such as the booking flow) may not work properly without them.

5. How We Protect Your Information

We use industry-standard security measures, including encrypted connections (HTTPS), secure password hashing, and PCI-compliant payment processing through Square. No method of transmission over the internet is 100% secure, but we work hard to protect your data.

6. Sharing Your Information

We do not sell or rent your personal information. We only share it with the third-party providers listed above as needed to deliver our services, or when required by law.

7. Your Rights

You may request to access, update, or delete the personal information we hold about you. To do so, contact us using the details below.

8. Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information:

• Right to know what personal information we collect, use, and disclose.
• Right to delete personal information we have collected about you, subject to certain exceptions.
• Right to correct inaccurate personal information we hold about you.
• Right to opt out of the "sale" or "sharing" of personal information. We do not sell your personal information.
• Right to limit the use of sensitive personal information.
• Right to non-discrimination for exercising any of these rights.

To exercise any of these rights, email us at clean@jeromecleaning.com or call (315) 308-1694. We will verify your identity before processing your request and will respond within 45 days as required by law. You may also designate an authorized agent to submit a request on your behalf.

10. Your European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR) provides you with the following rights over your personal data:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct inaccurate or incomplete data.
• Right to erasure ("right to be forgotten") — request deletion of your data.
• Right to restrict processing — ask us to pause how we use your data.
• Right to data portability — receive your data in a machine-readable format.
• Right to object to processing based on legitimate interests or for direct marketing.
• Right to withdraw consent at any time, where processing is based on consent.
• Right to lodge a complaint with your local data protection authority.

Legal basis for processing: we rely on your consent (for marketing communications), contract performance (to deliver the cleaning services you book), our legitimate interests (to improve and secure our website), and legal obligations (such as tax and accounting requirements).

International transfers: Jerome Cleaning is based in the United States. If you access our services from outside the U.S., your information will be transferred to and processed in the U.S., which may have data-protection laws different from those in your country. We use appropriate safeguards (such as our providers' Standard Contractual Clauses) where required.

To exercise any GDPR rights, contact us at clean@jeromecleaning.com.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect the most recent revision.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices: